Shipping policy
SHIPPING POLICY
1. Shipping Destinations
Wrapp ships to customers worldwide. However, shipping rates and delivery times vary depending on your location.
We currently ship to:
- European Union countries
- United States
- Canada
- United Kingdom
- Switzerland
- Norway
- Other countries (rates available at checkout)
If your country is not listed, please contact us at wrapppppp@gmail.com for shipping information.
2. Shipping Rates
European Union & United States
- Flat rate: €2.99 / $3.99
- Applies to: All EU countries / USA&CANADA
- What's included: We subsidize the majority of shipping costs to ensure affordable delivery
Rest of World
- Calculated at checkout: Rates vary by destination country and package weight
- Based on: Actual carrier rates from our logistics partner
Note: Shipping rates do not include customs duties or import taxes, which may apply to international orders.
3. Processing Time
Before your order ships, we need time to prepare and process it:
- Processing time: 2-3 business days
- Business days: Monday to Friday (excluding public holidays)
- Includes: Quality check, packaging, and label generation
Your order will not be processed on weekends or public holidays. If you place an order on Friday afternoon, processing will begin on Monday.
4. Delivery Times
Delivery times are estimates and depend on your location:
European Union
- Standard shipping: 5-10 business days from dispatch
- Includes: All EU member states, plus UK, Switzerland, and Norway
United States
- Standard shipping: 7-14 business days from dispatch
- Includes: All 50 states and territories
Rest of World
- International shipping: 10-21 business days from dispatch
- Varies by: Country, customs clearance, and carrier availability
Please note: These are estimates. We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Natural disasters
- Government actions
- Other factors beyond our control
5. Tracking Your Order
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Carrier information (which company is delivering)
- Tracking link to monitor your package in real-time
How to Track
- Check your email for the shipping confirmation
- Click the tracking link provided
- Or log into your Wrapp account and view your order status
- Use the tracking number with your carrier's website directly
We recommend using tracked shipping to monitor your delivery.
6. Shipping Carrier
We partner with reliable logistics providers including:
- DPD (European deliveries)
- UPS (International deliveries)
- DHL (Select international routes)
- Printify logistics network (Print-on-demand fulfillment)
The specific carrier will be provided in your shipping confirmation email.
7. Risk of Loss and Title
- Risk transfer: Risk of loss passes to you once the package is delivered to the shipping carrier
- Title transfer: Title of products passes to you upon delivery to your address
- Insurance: Standard shipping does not include insurance. For valuable orders, consider purchasing shipping insurance at checkout
8. Delivery Address
Address Requirements
- Delivery address must be complete and accurate
- Include apartment/suite number if applicable
- Include any special delivery instructions
Address Changes
- You can change your address before payment is processed
- Once payment is confirmed and order is in processing, address changes may not be possible
- Contact us immediately if you need to change your address: support@wrapp.com
Undeliverable Addresses
If your address is incomplete or undeliverable:
- The carrier will attempt redelivery
- If unsuccessful, the package will be returned to us
- You will be responsible for reshipping costs
- We will contact you to provide a correct address
9. Customs, Duties & Taxes
International Orders
For shipments outside the EU, customers are responsible for:
- Customs duties: Import taxes levied by your country
- VAT/Sales tax: May apply to international shipments
- Handling fees: Charged by customs or your carrier
- Broker fees: If required for customs clearance
Example: If you order from the US and are in the UK, you may owe UK VAT and import duties upon delivery.
EU Orders (VAT)
- VAT is included in the price for EU customers
- No additional taxes apply at delivery
10. Non-Delivery & Missing Packages
Package Not Received
If your package does not arrive by the estimated delivery date:
- Wait 2 additional days (carriers sometimes run behind schedule)
- Check your tracking: Verify the package status online
-
Contact us: Email support@wrapp.com with:
- Order number
- Tracking number
- Delivery address
- Photos of any damage (if applicable)
Our Process
- We will investigate with the carrier within 2-3 business days
- If the package is lost, we will file a claim
- Claim resolution typically takes 10-15 business days
- Once approved, we will send a replacement or issue a refund
11. Damaged or Defective Products Upon Arrival
If your package arrives damaged:
- Do not dispose of the package or packaging
- Take clear photos showing the damage
- Contact us immediately: support@wrapp.com
- Provide: Order number, photos, and description of damage
Our Response
- We will arrange a free return label
- Send a replacement or refund at no cost to you
- Typically resolved within 5-7 business days
12. Failed Delivery Attempts
If the carrier attempts delivery but cannot deliver (no one home, incorrect address, etc.):
- The carrier will leave a notice
- Follow the carrier's instructions for redelivery
- You may arrange pickup at a local depot
- Contact us if you need assistance: support@wrapp.com
Important: If a package is returned to us due to failed delivery, you may be responsible for reshipping costs.
13. Signature Requirements
Most packages do not require a signature upon delivery. However:
- You may request signature confirmation at checkout (where available)
- Some high-value or international shipments may require a signature
- The carrier will indicate signature requirements in tracking information
14. Delays & Exceptions
Common Reasons for Delays
- High order volume (peak seasons)
- Weather conditions
- Carrier capacity issues
- Customs clearance delays
- Port congestion (international shipments)
- Public holidays
Natural Disasters & Force Majeure
We are not responsible for delays caused by:
- Severe weather
- Earthquakes or natural disasters
- Pandemics or health emergencies
- War or civil unrest
- Government actions or sanctions
- Carrier strikes
15. Shipping to PO Boxes & Alternate Addresses
PO Boxes
- Not available for most international shipments
- Limited availability within select countries
- Contact us before ordering if you need PO Box delivery
Alternate Addresses
- You may ship to an address other than your billing address
- Address must be entered at checkout
- We ship to residential, business, and commercial addresses
16. Express & Expedited Shipping
Currently, all shipments use standard shipping. Express or expedited options may become available in the future. Watch your account or website for updates.
17. Free Shipping Promotions
Wrapp may offer free or discounted shipping promotions from time to time:
- Promotions are applied at checkout
- Must meet stated conditions (minimum order, location, etc.)
- Cannot be combined with other offers unless specified
- Promotion codes must be valid and unexpired
- We reserve the right to cancel promotions at any time
18. Shipping Policy Changes
We may update this Shipping Policy at any time. Changes are effective immediately upon posting to the website. Your continued use of our website constitutes acceptance of the updated policy.
19. Contact Us
For shipping inquiries or concerns:
📧 Email: support@wrapp.com
🌐 Website: www.wrapp.com
⏰ Response time: 24-48 business hours
Information to Provide
- Order number
- Tracking number (if applicable)
- Description of your issue
- Preferred contact method
20. EU Compliance
This Shipping Policy complies with:
- EU Consumer Rights Directive (2023/2673)
- French E-commerce Law
- RGPD (Data protection for order information)
- Distance Selling Regulations
Customers in the EU have the right to return orders within 14 days of delivery. See our Returns & Refunds Policy for details.
Last Updated: August 2026
Version: 1.0